Shipping Policy

• 1. Delivery Zones: We offer delivery services within designated zones. Customers can verify delivery availability in their area during the checkout process.
• 2. Delivery Timeframes: Our commitment is to provide swift and reliable delivery. Estimated delivery times will be displayed at checkout and may vary based on the customer's location and demand.
• 3. Order Processing: Orders are promptly processed upon payment confirmation. Delays may occur during peak times or unforeseen circumstances, and customers will be notified accordingly.
• 4. Delivery Charges: Delivery charges are determined by delivery location and order size. Transparent information about charges will be communicated clearly during the checkout process.
• 5. Free Delivery: Enjoy free delivery on orders surpassing a specified minimum purchase amount. Details about the minimum purchase for free delivery will be available on the website.
• 6. Delivery Confirmation: Customers will receive confirmation once their order is dispatched, including tracking details. This allows customers to monitor the real-time status of their delivery.
• 7. Recipient Availability: Customers are responsible for ensuring someone is available at the specified address to receive the delivery. In cases of unsuccessful delivery, additional charges may apply for redelivery.
• 8. Refunds and Returns: Refunds and returns due to shipping issues will follow our Refund and Return Policy. Customers are encouraged to review this policy for a clear understanding of the process.
• 9. Shipping Holidays: Delivery services may be affected during public holidays. Any potential delays or changes to the delivery schedule during holidays will be communicated in advance.
• 10. Contact and Support: For inquiries or assistance related to shipping, customers can reach our dedicated customer support team. Contact information is readily available on the website.
• 11. Shipping Restrictions: Certain products may be subject to shipping restrictions based on local regulations. Customers will be notified during the checkout process if any restrictions apply to their order.
• 12. Force Majeure: “CHROMATICS” is not liable for delays or failures in delivery caused by circumstances beyond our control, such as natural disasters, strikes, or other force majeure events.